Question 1

01. What does exterior painting include?

Accepted Answer

The scope covers siding, stucco, brick, and any decks, fences, and gutters included in the project, along with all the cleaning, scraping, repairs, and priming that come before the finish coats. Every surface is listed in your written scope before work begins, so nothing is left to guesswork.

Question 2

02. Can you paint stucco and brick?

Accepted Answer

Yes. Both are part of the work, and both get cleaned, repaired, and primed before any color goes on. Brick is a permanent decision once it's painted, so your project manager talks it through with you during the walkthrough.

Question 3

03. How much does exterior painting cost?

Accepted Answer

Every exterior project is different in size, surface condition, and repair needs, so there's no standard price list. Your project manager walks the entire property first and builds the quote around the actual work your house requires.

Question 4

04. How long will it take to repaint the outside of my house?

Accepted Answer

House size, surface condition, repair work, coat count, and weather all play a part. Your project manager maps out a timeline before the job starts, and the walkthrough is the right time to ask how long each phase will run.

Question 5

05. What do you do about peeling paint?

Accepted Answer

It gets scraped back to something solid, the surface is cleaned and primed, and only then does new paint go on. Painting over loose paint just hands the problem to the next coat.

Question 6

06. What does the warranty cover on an exterior job?

Accepted Answer

The paint is covered for 3 years, any new sheetrock installed during the project for 2 years, and the workmanship carries a 2+ year guarantee. All terms are written into your agreement. If something covered goes wrong, a call to (512) 993-0948 is all it takes to get it handled.

Question 7

07. Can I hire you to paint just one wall or a small section of siding?

Accepted Answer

Austin Painting & Drywall is set up for full exterior repaints, not small patch jobs. That said, if you have a specific project in mind, call (512) 993-0948 and describe it. You'll get an honest answer on whether the job is a fit.

Question 8

08. What happens if you find damage behind the siding?

Accepted Answer

It gets fixed before paint goes on. Drywall repair handles damage that reached the inside, water mitigation services deal with the source, and insurance repairs cover storm and water damage claims.

Question 9

09. Can you paint the inside of my house too?

Accepted Answer

Yes. Interior painting handles the rooms inside, and residential painting combines both sides of the house under one scope, one crew, and one project manager.

Question 10

10. Is the company insured, and who is on site during the job?

Accepted Answer

The company carries commercial insurance and holds BBB accreditation. Every crew member, subcontractor, and on-site manager completes OSHA 10/30 safety training. A dedicated project manager runs each job and is available for every question throughout the project.

Question 11

01. What does interior painting include?

Accepted Answer

It covers the full inside of the house: ceilings, walls, and the trim and doors that are part of the repaint, plus the repairs and priming that come first. Your written scope names every surface before work starts, so you know what's in and what isn't.

Question 12

02. Does removing a popcorn ceiling mean repainting the whole room?

Accepted Answer

Almost always, yes. Taking the texture down means floating the joint where the ceiling meets the wall, and once that's done the walls need fresh paint to match. Many homeowners turn that into a full interior repaint package and handle every room in one project.

Question 13

03. How much does interior painting cost?

Accepted Answer

The price depends on how many rooms are involved, how much repair they need, and if ceilings and trim are included, so Austin Painting & Drywall doesn't publish a flat rate. After your project manager walks the house, you'll get a quote built around what they saw.

Question 14

04. How long will it take to repaint the inside of my house?

Accepted Answer

The answer depends on the number of rooms, the amount of repair, and any ceiling work that comes first. Your project manager puts a schedule in writing before the job starts, and you can ask questions about it during the walkthrough.

Question 15

05. Who picks the colors and finishes?

Accepted Answer

You do. Your project manager walks the rooms with you and offers input on sheen and surface, such as which finish suits a busy hallway and which suits a bedroom. The colors and finishes then go into the written scope.

Question 16

06. What does the warranty cover on an interior job?

Accepted Answer

Paint carries a 3 year warranty and the workmanship carries a 2 year guarantee. Any new sheetrock installed during the project carries a 2 year warranty. If a covered issue comes up, call (512) 993-0948 and it gets addressed.

Question 17

07. Can I hire you to paint just one room?

Accepted Answer

Austin's mix of intense summer heat and occasional hard freezes wears down exterior paint faster than milder climates, so most homes need a fresh coat sooner than the national average. If you're noticing fading, chalking, or peeling, it's worth getting a project manager out to take a look before it turns into a bigger repair.

Question 18

08. Do you repair damaged walls before painting?

Accepted Answer

Yes. Cracks, dents, and damaged sections get fixed first, since new paint shows damage more clearly than old paint does. Drywall repair comes from the same company, and water damage is handled the same way, with the source dealt with before the repaint.

Question 19

09. Can you paint the outside of my house too?

Accepted Answer

Yes. Exterior painting can run alongside the inside work, and residential painting ties both sides into one project with one plan and one project manager.

Question 20

10. Is the company insured, and who is on site during the job?

Accepted Answer

Austin Painting & Drywall is commercially insured and BBB accredited, and OSHA 10/30 training covers all employees, subcontractors, and the managers involved in your project. A full-time project manager is on site to answer for the crew and your questions.

Question 21

01. How long does a typical water mitigation project take from start to finish?

Accepted Answer

It depends on how much water entered the home and how far it spread. A contained leak and a flood that reached several rooms are very different jobs, and drying sets the pace more than anything else. The structure has to reach safe moisture levels before new materials go up. Your project manager puts a schedule in writing after the walkthrough.

Question 22

02. What's the difference between water mitigation and water restoration?

Accepted Answer

The terms get used interchangeably, but in practice they describe two phases. Mitigation is the work that stops the damage from getting worse: extraction, drying, and removing materials that can't be saved. Restoration is the rebuild: hanging new drywall, replacing insulation, and repainting. This crew handles both under one scope of work, so there's no handoff between a mitigation company and a separate restoration contractor.

Question 23

03. Do I need to call a plumber before I call you?

Accepted Answer

If the water source is a broken pipe, a failed supply line, or a plumbing fixture, yes. The plumber stops the water at its source, and a roofer does the same for a roof leak. The crew handles everything after that: extracting what’s already in the home, drying the structure, removing saturated materials, and rebuilding. A walkthrough can happen while you’re waiting on the repair.

Question 24

04. Will the repaired areas look different from the rest of the room?

Accepted Answer

They shouldn’t, and that’s the point of having one crew handle the drywall and the painting. New drywall is taped and finished to match the existing wall texture, and paint is matched to the surrounding surfaces. The goal is a repaired section that blends into the rest of the room.

Question 25

05. What happens if my insulation got wet?

Accepted Answer

Wet insulation almost always has to come out. Once it’s saturated, it stops insulating and holds moisture against the framing. The affected material is removed, the wall cavity dries fully, and fresh insulation goes in once the moisture readings are clear.

Question 26

06. How soon should I deal with water damage after I notice it?

Accepted Answer

As soon as possible. Standing water continues to soak into drywall, subfloor, and insulation the entire time it sits. The longer the delay, the more material ends up needing replacement rather than just drying out. Early action also reduces the overall timeline and cost of the project. If you're not sure how bad it is, a walkthrough gives you a clear picture before you commit to anything.

Question 27

07. Can I just let the drywall dry out instead of replacing it?

Accepted Answer

It depends on how much water the drywall absorbed and how long it was wet. Drywall that got briefly damp from a surface splash may dry and recover fine. Drywall that was submerged, stayed wet for days, or has started to sag or crumble has lost its structural integrity and can't be dried back to a usable condition. Trying to paint over water-damaged drywall without removing it leads to bubbling, peeling, and potential problems inside the wall cavity.

Question 28

08. Do you work with insurance adjusters?

Accepted Answer

Documentation is provided at every phase of the project: photos, moisture readings, and a clear record of what was damaged, what was removed, and what was rebuilt. That documentation is available for your insurance adjuster whenever they request it. Filing claims, negotiating with your carrier, and advising on coverage are outside the scope of the physical repair work. The insurance process is between you and your provider. The job here is making sure the repair is done right and fully documented.

Question 29

09. What areas of the home are most vulnerable to water damage?

Accepted Answer

Bathrooms and kitchens are the most common because of the concentration of plumbing fixtures and supply lines in a small space. Laundry rooms rank close behind, especially when supply hoses behind the washer age out. Water heater closets are another frequent source, particularly in homes where the heater is ten-plus years old and sits on the same floor as the living space. Any of these can go from a slow drip to a serious problem without much warning.

Question 30

10. What if my water damage is from a storm rather than a plumbing issue?

Accepted Answer

The mitigation process is the same regardless of where the water came from. Whether it entered through a roof breach during a storm, rose through a foundation, or backed up from a drainage failure, the work follows the same steps: extract, dry, remove what can't be saved, and rebuild. The source determines where the crew focuses first and how the assessment is approached, but the repair sequence doesn't change. Storm damage may also involve your homeowner's insurance, and all the documentation they need is provided.

Question 31

01. What types of commercial drywall does Austin Painting & Drywall install?

Accepted Answer

The crew installs standard drywall, moisture-resistant board for kitchens and restrooms, and fire-rated Type X and Type C board for corridors, stairwells, and tenant separation walls. The board type is selected based on the application, the building code, and the fire rating the assembly needs to achieve. The project manager determines the right product for each wall and ceiling section during the site visit.

Question 32

02. What's the difference between a Level 4 and Level 5 drywall finish?

Accepted Answer

A Level 4 finish includes taping, two coats of joint compound, and sanding. It's the standard for most commercial walls that will be textured or painted with a flat or eggshell sheen. A Level 5 finish adds a skim coat of compound over the entire surface, creating a perfectly smooth plane that hides every joint and fastener mark. Level 5 is used for lobbies, executive offices, and high-visibility walls where lighting will expose even minor imperfections through the paint.

Question 33

03. Can the crew work around occupied tenants during the project?

Accepted Answer

Yes. Commercial drywall projects are planned around the building’s access rules and tenant schedules. Dust containment barriers go up before any cutting or sanding starts, and noise-generating work is coordinated with the building’s quiet hours. Tell your project manager what the building requires during the site visit, and it goes into the written schedule.

Question 34

04. Does the crew handle both framing and drywall?

Accepted Answer

Yes. Metal stud framing and drywall installation are both in-house trades. The framing crew sets the studs to the drywall crew's specifications, which means the walls are plumb, the stud spacing is correct, and the blocking for heavy fixtures is in place before a single sheet of board goes up. Keeping both trades under one contract eliminates the coordination gap that causes problems when two separate contractors try to sync schedules.

Question 35

05. How does the crew handle drywall repair in a finished, occupied space?

Accepted Answer

The repair area is sealed off with dust barriers and floor protection before any cutting, patching, or sanding begins. The crew removes the damaged section, inspects the framing behind it, patches or replaces the board, and finishes the surface to match the existing wall’s texture and sheen. Paint is applied over the repair so the fix blends into the surrounding surface. Your project manager tells you how many visits the repair needs once the damage has been seen.

Question 36

06. Can the crew match the existing texture on a repaired wall?

Accepted Answer

Yes. The crew matches orange peel, knockdown, smooth, skip trowel, and other standard commercial textures. A sample of the existing texture is taken from the wall before the repair begins, and the new finish is applied to match it. The goal is a repair that disappears under the paint, not one that's visible from across the room.

Question 37

07. What fire-rated drywall assemblies does the crew install?

Accepted Answer

The crew installs fire-rated wall and ceiling assemblies using Type X and Type C gypsum board on steel stud framing. The assembly rating depends on the board thickness, the number of layers, the stud spacing, and the joint treatment. Each component is installed to maintain the listed assembly’s rating, and your project manager confirms the rating your building needs during the site visit.

Question 38

08. How long does a commercial drywall project take?

Accepted Answer

Timeline depends on the scope. A single-office drywall repair might take a day. A multi-suite tenant improvement with new framing, board, finishing, and painting could take several weeks. The project manager builds the schedule during the scope phase and gives you a completion date before work begins. If mechanical trades need to finish their rough-in first, that coordination time is factored into the overall schedule.

Question 39

09. Does the price include painting the finished drywall?

Accepted Answer

Yes, unless you specify otherwise. The crew's standard commercial drywall scope includes hanging the board, finishing the joints, priming, and painting the surface. The wall or ceiling that gets handed over is ready for occupancy, not waiting for a separate painting contractor. If you already have a painting contractor under contract, the crew can scope the drywall work without paint and coordinate the handoff.

Question 40

10. Does Austin Painting & Drywall handle other commercial trades besides drywall?

Accepted Answer

Yes. The company's commercial scope includes commercial painting, commercial floor coatings, metal stud framing, commercial insulation, and acoustic ceiling installation. If your drywall project is part of a larger build-out, the same crew sequences every trade so each one feeds the next. One contract, one project manager, and one schedule for the entire scope.

Question 41

01. What types of insulation does the crew install for commercial buildings?

Accepted Answer

Five types, each matched to the wall assembly and performance target. Spray foam for airtight, high-R-value coverage in irregular cavities and rim joists. Fiberglass and mineral wool batts for standard stud walls. Rigid foam board for continuous exterior insulation that breaks the thermal bridge across metal studs. Blown-in cellulose or fiberglass for ceiling cavities and retrofit applications. And specialized acoustic batts for walls where sound transmission needs to meet a specific STC rating.

Question 42

2. How does the crew decide which insulation type goes in each wall?

Accepted Answer

Wall assembly, cavity depth, R-value requirement, acoustic target, and fire rating all drive the decision. A standard interior partition wall might get fiberglass batt. A conference room wall that needs to block sound gets mineral wool at the thickness the STC spec requires. An exterior metal stud wall gets rigid foam board on the outside to break the thermal bridge and batt or spray foam on the inside to fill the cavity. The project manager reviews the plans and the code requirements during the scope phase and documents the insulation type for every wall and ceiling in the building.

Question 43

03. What R-value does a commercial building in Austin need?

Accepted Answer

It depends on the wall type, the building's occupancy classification, and which edition of the energy code the project falls under. The International Energy Conservation Code (IECC) sets minimum R-values for walls, roofs, and floors based on the climate zone. Austin sits in Climate Zone 2A, and the code requirements have tightened over the last several code cycles. The project manager confirms the R-value targets for your specific building during the site visit and scope phase.

Question 44

04. Can insulation be added to an existing commercial building without gutting the walls?

Accepted Answer

In many cases, yes. Blown-in insulation can be installed through small access holes in the drywall or from above through open ceiling cavities without removing the entire wall surface. Spray foam can also be injected into enclosed cavities in some applications. If the existing insulation needs to be removed first, or if the cavities need inspection for moisture or mold, the crew opens the wall, addresses the issue, and closes it back up with new drywall and insulation.

Question 45

05. Does spray foam insulation work in metal stud walls?

Accepted Answer

Yes, and it addresses a problem batts can't. Metal studs conduct heat, which creates thermal bridging through the wall. Open-cell spray foam fills the cavity completely and adheres to the stud faces, reducing air movement inside the wall. Closed-cell spray foam adds structural rigidity and acts as a vapor retarder. The crew selects open-cell or closed-cell based on the cavity depth, the moisture profile of the wall, and the R-value target.

Question 46

06. How long does a commercial insulation project take?

Accepted Answer

Timeline depends on the scope and the insulation type. Batt insulation in a standard office suite might take a day or two. Spray foam requires application time plus curing time before the drywall can go up. A full-building insulation project with mixed material types could run a week or more. The project manager builds the insulation schedule into the overall project timeline during the scope phase, so the insulation work fits between framing completion and drywall start with no dead time.

Question 47

07. Does acoustic insulation completely soundproof a room?

Accepted Answer

Austin's mix of intense summer heat and occasional hard freezes wears down exterior paint faster than milder climates, so most homes need a fresh coat sooner than the national average. If you're noticing fading, chalking, or peeling, it's worth getting a project manager out to take a look before it turns into a bigger repair.

Question 48

08. Is insulation required for interior walls, or just exterior walls?

Accepted Answer

The energy code focuses on exterior walls, roofs, and floors that make up the building envelope. Interior walls don't always have a code-mandated R-value for thermal purposes. But many interior walls do need insulation for acoustic separation between tenant suites, between offices and corridors, and around mechanical rooms, restrooms, and conference rooms. Fire-rated interior walls also require specific insulation types to maintain their assembly ratings.

Question 49

09. Can the crew remove old insulation before installing new material?

Accepted Answer

Yes. The crew strips the drywall where needed, removes the old insulation, and inspects the cavity for moisture damage, mold, or framing issues. If the framing needs repair, that's handled before the new insulation goes in. The old material is bagged and disposed of according to the material type and local regulations. New insulation is installed at the R-value and thickness the current code requires.

Question 50

10. What areas does Austin Painting & Drywall cover for commercial insulation?g the job?

Accepted Answer

The crew covers Travis and Williamson counties. That includes Austin, Cedar Park, Round Rock, Pflugerville, Georgetown, Leander, Lakeway, Bee Cave, Allandale, and the surrounding metro. If your building is in the area and you're not sure about coverage, call (512) 993-0948 and the project manager will confirm and schedule a site visit.

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